About Us

No.24 is an online Melbourne-based store. We source beautiful pieces made by artisans from around the globe. Our collections bring you the type of charming pieces you would fall in love with on your travels. 

Our aim is to bring you a selection of pieces that embody the spirit of style, adventure, and community. We work directly with artisans and manufacturers who offer fair trade practices and support local communities, traditional skills and provide fair pricing.

 

ARTISANS

No.24 is committed to supporting creators of fair trade fashion. Our Southeast Asia collection is sourced from materials made by women from the Hmong, Karen, Akha, and Lisu Hill Tribes in Northern Thailand and Vietnam.

Hill Tribe communities often struggle to gain fair access to the modern economy. We are working with a manufacturer who sets sustainable pricing and is bridging the gap between the artisans and the modern community.

Their goal is to foster an environment where the Hill Tribe partners flourish, become self-sustaining, and encourage growth and success for themselves, their families, and their local communities.

Shop our Southeast Asia collection here.

FAQ

WHERE ARE YOU LOCATED?

We are an online store based in Melbourne. 

Don't forget to subscribe to our mailing list to stay in the know about any pop-up events we have planned!

HOW CAN I CONTACT YOU?

We have messenger linked to our site (in the bottom left corner). Message us anytime and we will get back to you ASAP.

Alternatively, you can send us an email at hello@numbertwentyfour.com

WHEN WILL I RECEIVE MY ORDER?

We offer FREE worldwide shipping. In order to do this, we ship standard postage via Australia Post. 

We take 24 hours to process your order before posting.

Postage can take anywhere between 3 - 10 days depending on your location.

Please allow more time during peak postage periods such as Christmas.

WHAT IS YOUR RETURN POLICY?

We offer 14 day returns. If the item is not what you expected, please contact us at hello@numbertwentyfour.com to organise return postage.

Once we receive your returned item, we will organise a refund. 

Please note that returned items must be completely unused. 

We offer free shipping to get your beautiful pieces to your door, however we do not cover shipping for returned items. 

PAYMENTS

We take all major credit cards through Paypal. This is a secure payment gateway.

All prices are in AUD.

The exchange rate is provided by your credit provider.

We offer payment scheduling through Afterpay.

CUSTOMS AND DUTIES

Unfortunately we cannot account for any extra duties or delays due to customs procedures in your country. If you are uncertain, please contact your local customs authority to find out more information.

FAULTY GOODS

All items are handmade and crafted from natural materials. Please be aware that each piece may vary slightly in colour, weaving pattern, and shape. These will only be slight variations to the images provided. However, we do our very best to ensure our images convey the quality and essence of each product.

All variations are part of the charm and unique nature of buying handmade and using natural fibers.

We go through 3 strict quality control procedures. All items have been thoroughly checked. However, on the absolute off chance you receive a faulty item, we will replace your item and organise return shipping. 

Please note that we take images of each item before shipping and take the greatest care to protect our items during postage. 

PRE-ORDERS

We manufacture in small batches. Some items are offered as pre-order payments only.

Pre-order items communicated at the top of the description on the product page.

Pre-Orders take between 3 - 4 weeks to deliver.

If there are any delays, we will do our best to update you as soon as we are notified.